Pre-production cancellation
For cancellation requests made after order confirmation but before production begins, a refund is issued after deducting the file review and pre-press preparation fee. Cancellation requests must be sent to [email protected] or communicated by phone.
After production starts
Cancellations or returns are not accepted once the production process has begun. Print products are custom-manufactured from the customer's files and specifications and are therefore excluded from the right of withdrawal under Article 15(ç) of Law No. 6502.
Defective or damaged products
If a production defect (colour mismatch, binding defect, cutting error, etc.) or shipping damage is found in the delivered product, a report with photographs must be sent to [email protected] within 7 days of delivery.
For claims found to be justified upon review, the product is reprinted or a refund is issued. A damage report is required for shipping damage claims.
Refund process
For approved returns, the refund is processed within 14 business days according to the original payment method. Refunds for credit card payments are credited back to the card by the bank.